Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a New York casino site treated you? This is the page for that. We read every message that comes in, though we can't act as a go-between for account, deposit or withdrawal disputes with any operator — those need to go straight to the casino's own support team.
How to Reach Us
The quickest way to reach the Best New York Online Casinos team is by email at [email protected]. We aim to reply within 48 hours on business days. Please include as much detail as possible — the page you're referring to, the casino in question, or the specific issue you'd like us to look at — so we can respond properly the first time.
What We Can Help With
- Review corrections: if a bonus figure, wagering requirement, or licensing detail on one of our pages looks out of date, tell us and we'll verify it.
- Site feedback: found a broken link, confusing wording, or something that's hard to follow on mobile? Let us know.
- General questions: about how we rank sites, what our editorial ratings mean, or how the New York online casino landscape currently works.
- Press and partnership enquiries: for anyone with a professional or media reason to get in touch.
What We Can't Help With
We are an independent review and comparison resource, not an operator, payment processor, or regulator. That means we're not able to:
- Process or chase deposits, withdrawals, or account balances on a reader's behalf
- Verify a reader's identity or resolve KYC issues with a casino
- Offer legal, tax, or financial advice about gambling winnings or losses
- Intervene in disputes between a player and a specific site
For account-specific issues, contact the casino's own customer support or live chat team directly — most of the sites we cover, including higher-rated options like Raging Bull and Magician Bet, list dedicated support channels on their own platforms.
A Note on Feedback From Real Players
If you've played at a site featured in our rankings, your honest experience — good or bad — genuinely helps us keep our coverage current. We factor real reader feedback into how closely we monitor a site's game selection, payout speed, and support quality, alongside our own research. We don't publish fabricated testimonials, and we won't ask you to share account credentials or financial details when you write in.
Before You Get in Touch About a Bonus or Promotion
Bonus terms change, so if a welcome offer or deposit match on our site doesn't match what you see at checkout, screenshot the discrepancy and send it over — that's exactly the kind of detail our fact-checking process needs. Remember that every bonus carries wagering or playthrough requirements, deposit minimums, and time limits, and these can shift between the date we last verified them and when you sign up. Always read the operator's own terms before opting in.
If Gambling Has Stopped Feeling Like Entertainment
This site is built for adults aged 21 and over who are playing for entertainment, not as a way to make money or solve financial pressure. If you or someone you know is struggling to keep gambling under control, free and confidential support is available around the clock through the National Council on Problem Gambling at 1-800-GAMBLER, or New York's own HOPEline at 1-877-8-HOPENY. Our Responsible Gambling page has more on deposit limits, self-exclusion tools, and how to set boundaries before you play.
Other Ways to Learn About This Site
If you want background on who runs Best New York Online Casinos and how we approach our rankings, visit our About Us page. Anyone with questions about how we use information submitted through this contact page, or about the legal terms of using the site, should check our Terms and Conditions.